What happens if I experience side effects to my Balm-to-Oil-Cleanser?

Sometimes when you introduce a new skincare product into your routine, it can take a while for your skin to get used to it. If you experience side effects, we recommend taking a break from your Balm-to-Oil-Cleanser for a few days and then gradually reintroducing it into your routine.

Please note that while the Balm-to-Oil-Cleanser does remove eye makeup, you should take care not to get any product in direct contact with your eyes, as it may cause irritation. Keeping your eyes firmly shut while removing eye makeup should prevent this, but if it does happen, rinse your eyes thoroughly straight away.

If you are particularly concerned about any side effects you experience, please stop using the product altogether and contact us at hello@renewandme.com where our Support Team will be happy to assist you.

Please speak to your doctor or healthcare professional if you have any urgent medical concerns.