The Renew + Me services

Once you have created an Renew + Me account, Renew + Me Products will be available to purchase, either directly or after a questionnaire. We may recommend certain medicinal products for you to use (referred to as “Medicinal Products”), for these we will ask you to answer a series of questions about your medical history and skin goals. We may ask you to provide photographs and/or attend an online consultation with one of our team.

We may recommend certain Medicinal Products for you to use, and we may issue a prescription in relation to any recommended Medicinal Products. We may also supply Renew + Me Products for you to use. Renew + Me Products and Medicinal Products are together referred to as “Products” in these Terms.

Prescriptions are issued by Pharmacist Independent Prescribers who are registered with the General Pharmaceutical Council.

You acknowledge that certain Medicinal Products that may be prescribed are unlicensed medicines.

You acknowledge that a consultation may not necessarily result in a recommendation for any particular Product, or any Product at all. We reserve the right to change your skin goals during or following a consultation if we deem it necessary in order to safely recommend and prescribe a given Product.

You acknowledge that we may not be able to provide you with advice or recommendations, depending upon your location and the nature of any medical conditions that you present with. We will notify you promptly if that is the case, and will refund you for payments already made by you in relation to that consultation.

We may contact you from time to time to verify that the information we have on file about you is up-to-date, accurate, and complete. You must respond to any such request within the time period specified. We reserve the right to suspend your Renew + Me account and any deliveries of Products if you fail to respond to such requests.

You must only use the Renew + Me Services and any Products for your own personal use, and not on behalf of anybody else, including friends, partners, or family members. You acknowledge that the recommendations we provide may be tailored to your specific circumstances and may negatively impact the health of anyone else.

You must not use the Renew + Me Services for any unlawful purpose. We will not be liable for any costs, damages or losses arising from any use by you of the Renew + Me Services or any Products in breach of applicable laws and these Terms.