Payments

The Renew + Me Services are a subscription service. We will charge your nominated payment method(s) on a monthly basis for the ongoing recommendations that we provide. The specific date upon which payment is collected may vary from month to month.

All prices we state include all applicable taxes, where appropriate. We take all reasonable care to ensure that the prices advertised are correct.

You have to enter your chosen payment method and details when you open your Renew + Me account. You confirm that the payment method being used belongs to you or is being used with appropriate authorisation from the owner. You agree that we may securely store your card details for future purchases you may make from us.

All payments are subject to the approval of the issuer, and we will not be responsible if the payment fails verification or if the issuer refuses to accept or honour the payment for any reason. We may also report any suspicious transactions to the relevant authorities. We may decline to accept or take any payment without giving any reason. Please note that it can take 2 to 3 days (excluding weekends and bank holidays) to process your payment. Issues with your chosen payment method may result in delays to delivery of Products.

The payments you make for the Renew + Me Services may include the fee for our consultation and recommendation services. The services may not necessarily result in a recommendation or prescription. If you have consented to the Pharmacy providing you with Medicinal Products, your payment includes the amount payable to the Pharmacy for the Medicinal Products. We will pay the Pharmacy this amount on your behalf.

We reserve the right to increase the price of our products and services. If we increase the price of our service, we may choose not to increase the price you pay. If your payment is lower than the advertised price on our website, we may refer to the price you pay as a ‘loyalty price’ or equivalent. If you unsubscribe or have any break in your subscription, you will lose this loyalty pricing and your price will revert to the current advertised price.