Stopping the Renew + Me services

You can pause or stop receiving the Renew + Me Services at any time by updating the details on your Renew + Me account. If we are already in the process of completing the subscription payment cycle at the time when you update your details or close your account, you acknowledge that you may still be charged for that subscription charge.

If you close your Renew + Me account, you will no longer be able to access any information held in it, and you will not be able to obtain any further consultations or Products.

We may request a new consultation with you at any time in order to ensure that we are providing you with the most appropriate advice and recommendations. If you do not participate in a new consultation when requested, we may suspend your Renew + Me account and any deliveries of Products. We may also choose to supply you with Renew + Me Products if we do not have complete medical information from you. In the event that we choose to supply you with Renew + Me Products, you acknowledge that such products are not medical in nature, and have not been chosen on the basis of any medical information that you provide to us.

We may also suspend your Renew + Me account and any deliveries of Products if:

• We cannot authorise any payment for any reason;
• Your payment details or contact details are out of date or have expired;
• You have failed to comply with these Terms in any way;
• The requested Product(s) are unavailable or out of stock;
• In our professional opinion, the recommended Product(s) are no longer appropriate;
• There has been a mistake on the pricing or the description of the Renew + Me Services.